Privacy Policy

Willowbridge Village
Last updated: 30 September 2026

Your privacy

Willowbridge Village respects your privacy and is committed to handling personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This policy explains how personal information is handled when you visit our website or communicate with centre management.

Information we collect

When you contact us, we may receive your name, email address, telephone number, business details and any information included in your enquiry.

Our website and hosting services may also collect technical information, such as your IP address, browser type, pages requested and access times, to support website operation and security.

Please only provide information relevant to your enquiry.

How we use your information

We use personal information to respond to enquiries, assist with leasing and exhibition requests, address complaints, communicate about centre-related matters and maintain the security and operation of our website.

Information is processed on an appropriate lawful basis, including consent, contractual requirements, legal obligations or legitimate interests recognised by POPIA.

Providing information is generally voluntary. However, we may be unable to respond or assist if essential information is not supplied.

Marketing

Contacting us does not automatically subscribe you to marketing communications.

If we send electronic direct marketing, we will do so only where permitted by law. You may unsubscribe using the option provided in the communication or by contacting centre management.

Sharing information

Relevant information may be shared with authorised centre management personnel, the property owner or managing agent, and service providers assisting with your enquiry or our website.

We may also disclose information where required by law or reasonably necessary to protect legal rights.

We limit sharing to what is appropriate for the purpose. Service providers handling personal information on our behalf must be subject to suitable confidentiality and security obligations.

Where information is processed outside South Africa, applicable POPIA requirements for international transfers must be met.

Security and retention

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.

We retain information only for as long as needed for the relevant purpose or as otherwise lawfully required. Information that is no longer needed will be securely deleted, destroyed or de-identified, as appropriate.

If a security compromise occurs, we will take the steps and make the notifications required by law.

Your rights

Subject to applicable legal requirements, you may:

  • Ask whether we hold personal information about you and request access.

  • Request correction of inaccurate or outdated information.

  • Request deletion where there is no lawful reason for continued retention.

  • Object to processing where permitted by law.

  • Withdraw consent where processing relies on consent.

  • Unsubscribe from direct marketing.

We may need to verify your identity before responding. Access requests may also be subject to the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and its applicable procedures.

Children’s information

Our general website enquiries are intended for adults. Where children’s personal information is required for a particular activity, it must be handled with the authorisation or other legal basis required by POPIA.

Shops and external websites

Individual shops and businesses at Willowbridge Village operate under their own privacy practices. This policy does not govern information you provide directly to them.

Links to external websites or services are subject to those providers’ privacy policies.

Specific activities, such as CCTV monitoring, visitor Wi-Fi or competitions, may require additional privacy notices.

Contact and complaints

For privacy enquiries or requests, please contact:

Willowbridge Village
39 Carl Cronje Dr, Tygervalley, Cape Town, 7530

Sameer Gangraker — Property Manager
Email: sameer@fpggroup.co.za
Telephone: 021 595 3000

Requests will be referred to the responsible entity’s Information Officer where appropriate.

You may also lodge a complaint directly with the Information Regulator (South Africa).

Website: https://inforegulator.org.za/
Telephone: 010 023 5200
General enquiries: enquiries@inforegulator.org.za

Policy updates

We may update this policy when our activities or legal requirements change. The latest version will be published on this page with its revision date.